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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Finally, some good news. Not knowing what else to do, I sent an e-mail to Mouser’s customer support. A couple days later, I received a reply from Mouser, stating they contacted CircuitCo and I would be receiving a tracking number for a replacement board from CircuitCo. Two hours later, I received an e-mail from CircuitCo, with a tracking number. Received my board a few days later and it’s up and running. Special thanks to Emily Gay of Mouser for handling this so quickly. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> elinux-MinnowBoard [mailto:elinux-minnowboard-bounces@lists.elinux.org] <b>On Behalf Of </b>Jeremy Hoel<br><b>Sent:</b> Wednesday, January 27, 2016 11:55 PM<br><b>To:</b> MinnowBoard Development and Community Discussion<br><b>Subject:</b> Re: [MinnowBoard] My MBM is MIA<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>FYI - I am still having the same problem with Circuit CO. I started the RAM back in September and have been told twice that it would be going out that day and the last email was two weeks ago. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I've found the process to be a bit more than frustrating. <o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Jan 14, 2016 at 3:51 PM, Eric <<a href="mailto:ericolv@cox.net" target="_blank">ericolv@cox.net</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I own two MBMs, the first one I purchased never worked but the second has been pretty good, so far. The first one I ordered was dead on arrival, it wouldn’t boot any OS I tried. After following suggested troubleshooting steps, I sent it back to CircuitCo. They re-flashed the board and returned it to me, the whole process took a little over a week. It appeared to work fine, initially, then died again about a week later and would not boot. In the meantime, I purchased another one, as it appeared others weren’t having significant issues with the board.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Back in November, 2015, I started the RMA process, for my first board, with the help of John Hawley. On 12/2/2015, I received an e-mail from CircuitCo, stating they had received my board and that they would begin diagnostics and keep me posted. As of Friday, 12/11/2015, I had not heard from them so, I sent an e-mail requesting a status update. I received a response the same day, they apologized and said their RMA dept. was backlogged and I would receive an update on Monday 12/14/2015. I never received the update and that was the last time I’ve heard from CircuitCo . I sent e-mails to CircuitCo on 12/26/2015 and again 1/5/2015, no response. I’ve called CircuitCo twice, the first time was three days ago and the second was today. No answer. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>At this point, I’m not sure what to do, I’m open for suggestions.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>elinux-MinnowBoard mailing list<br><a href="mailto:elinux-MinnowBoard@lists.elinux.org">elinux-MinnowBoard@lists.elinux.org</a><br><a href="http://lists.elinux.org/mailman/listinfo/elinux-minnowboard" target="_blank">http://lists.elinux.org/mailman/listinfo/elinux-minnowboard</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>