[MinnowBoard] My MBM is MIA

[Eric]

Finally, some good news.   Not knowing what else to do, I sent an e-mail to Mouser’s  customer support.    A couple days later, I received a reply from Mouser, stating they contacted CircuitCo and I would be receiving a tracking number for a replacement board from CircuitCo.    Two hours later, I received an e-mail from CircuitCo, with a tracking number.   Received my board a few days later and it’s up and running.   Special thanks to Emily Gay of Mouser for handling this so quickly.  

 

From: elinux-MinnowBoard [mailto:elinux-minnowboard-bounces at lists.elinux.org] On Behalf Of Jeremy Hoel
Sent: Wednesday, January 27, 2016 11:55 PM
To: MinnowBoard Development and Community Discussion
Subject: Re: [MinnowBoard] My MBM is MIA

 

FYI - I am still having the same problem with Circuit CO. I started the RAM back in September and have been told twice that it would be going out that day and the last email was two weeks ago.  

 

I've found the process to be a bit more than frustrating.  

 

On Thu, Jan 14, 2016 at 3:51 PM, Eric <ericolv at cox.net> wrote:

I own two MBMs, the first one I purchased never worked but the second has been pretty good, so far.    The first one I ordered was dead on arrival, it wouldn’t boot any OS I tried.  After following suggested troubleshooting steps,  I sent it back to CircuitCo.   They re-flashed the board and returned it to me, the whole process took a little over a week.    It appeared to work fine, initially,  then died again about a week later and would not boot.   In the meantime, I purchased another one, as it appeared others weren’t having significant issues with the board.

 

Back in November, 2015, I started the RMA process, for my first board, with the help of John Hawley.   On 12/2/2015, I received an e-mail from CircuitCo, stating they had received my board and that they would begin diagnostics and keep me posted.   As of Friday, 12/11/2015, I had not heard from them so, I sent an e-mail requesting a status update.  I received a response the same day, they apologized and said their RMA dept. was backlogged and I would receive an update on Monday 12/14/2015.   I never received the update and that was the last time I’ve heard from CircuitCo .  I sent e-mails to CircuitCo on 12/26/2015  and again 1/5/2015, no response.   I’ve called CircuitCo twice, the first time was three days ago and the second was today.  No answer.  

 

At this point, I’m not sure what to do, I’m open for suggestions.

 


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