[MinnowBoard] My MBM is MIA

[Eric]

September?!?,  a bit more than frustrating?!? LOL, you’re making me feel guilty complaining, having only waited two months!  Kudos on your patience. 

 

I’m guessing, they’re a relatively small outfit.  Considering the BeagleBoard is on their homepage, I suppose the MinnowBoard is low on their priority list.  

At this point, I don’t have a lot of confidence in CircuitCo.  My first board arrived DOA, so basic QC practices seem to be lacking .  Their first fix didn’t work and, now, on the second go around, after holding my board for two months,  

they’ve simply stopped communicating with me.  I’m guessing, if they do get around to it, they’ll probably just re-flash it and ship it back and the same thing will happen again.    I hope I’m being pessimistic but if I’m not, I think I’ll give the Turbot a 

shot and avoid anything manufactured by CircuitCo.  

 

Good luck to you, I hope you get your board fixed.

 

From: elinux-MinnowBoard [mailto:elinux-minnowboard-bounces at lists.elinux.org] On Behalf Of Jeremy Hoel
Sent: Wednesday, January 27, 2016 11:55 PM
To: MinnowBoard Development and Community Discussion
Subject: Re: [MinnowBoard] My MBM is MIA

FYI - I am still having the same problem with Circuit CO. I started the RAM back in September and have been told twice that it would be going out that day and the last email was two weeks ago.  

 

I've found the process to be a bit more than frustrating.  

 

On Thu, Jan 14, 2016 at 3:51 PM, Eric <ericolv at cox.net> wrote:

I own two MBMs, the first one I purchased never worked but the second has been pretty good, so far.    The first one I ordered was dead on arrival, it wouldn’t boot any OS I tried.  After following suggested troubleshooting steps,  I sent it back to CircuitCo.   They re-flashed the board and returned it to me, the whole process took a little over a week.    It appeared to work fine, initially,  then died again about a week later and would not boot.   In the meantime, I purchased another one, as it appeared others weren’t having significant issues with the board.

 

Back in November, 2015, I started the RMA process, for my first board, with the help of John Hawley.   On 12/2/2015, I received an e-mail from CircuitCo, stating they had received my board and that they would begin diagnostics and keep me posted.   As of Friday, 12/11/2015, I had not heard from them so, I sent an e-mail requesting a status update.  I received a response the same day, they apologized and said their RMA dept. was backlogged and I would receive an update on Monday 12/14/2015.   I never received the update and that was the last time I’ve heard from CircuitCo .  I sent e-mails to CircuitCo on 12/26/2015  and again 1/5/2015, no response.   I’ve called CircuitCo twice, the first time was three days ago and the second was today.  No answer.  

 

At this point, I’m not sure what to do, I’m open for suggestions.

 


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